Frequently Asked Questions
Answers to common questions about installing BothLang, supported websites, AI tokens, privacy, pricing, languages, and subscriptions.
Installation
How do I install BothLang?
Install the BothLang browser extension, open it from your browser toolbar, choose your source and target languages, then visit a supported website to start translating.
Do I need an account to use BothLang?
You can explore basic translation features without a paid subscription. Creating an account lets you manage your plan, AI token usage, and subscription settings.
Supported websites
Which websites does BothLang support?
BothLang is designed primarily for Reddit and social media reading, with translation controls that help you understand posts, comments, and discussion threads.
Will BothLang work on every website?
BothLang works best on supported social media layouts. Some websites may block extensions or use custom page structures that limit translation controls.
AI tokens
What are AI tokens?
AI tokens measure usage for AI-powered translations. Longer posts and comment threads use more tokens because more text is sent for translation.
When do AI tokens reset?
AI token allowances reset monthly based on your plan and billing cycle. Free and paid plans include different monthly token limits.
Privacy
Does BothLang store what I translate?
BothLang is designed to minimize data collection. We do not store your browsing history or translated content, and extension settings are kept locally where possible.
Do you track my browsing activity?
No. BothLang does not track which websites you visit. Anonymous analytics may be used to understand feature usage and improve the service.
Pricing and free plan
Is there a free plan?
Yes. BothLang includes a free plan for casual browsing, including a monthly AI token allowance and access to basic translation features.
Why upgrade to a paid plan?
Paid plans provide higher AI token limits and advanced translation features for users who translate more content or read in multiple languages regularly.
Language support
Which languages can I translate?
BothLang supports many common language pairs through built-in translation providers and AI translation features. Available languages may vary by provider and plan.
Can I use multiple language pairs?
Yes. You can configure language preferences in the extension, and paid plans include more advanced options for frequent multilingual reading.
Subscription cancellation
Can I cancel my subscription anytime?
Yes. You can cancel your subscription anytime from your dashboard. You will keep paid access until the end of the current billing period.
What happens after I cancel?
After cancellation, your account returns to the free plan when the paid billing period ends, and your available AI token limit changes to the free allowance.
General
Who is BothLang for?
BothLang is for language learners, multilingual readers, and anyone who wants to understand social media discussions without constantly switching translation tools.
How can I contact support?
Email support@bothlang.com with your question, account email if relevant, and any details that help us understand the issue.